Cancellation & Refund Policy

This Cancellation & Refund Policy sets out how Invoral ("Invoral", "we", "us" or "our") handles cancellations, refunds and failed payments for paid Plans. It forms part of, and should be read together with, our Terms & Conditions. Our registered business details are set out in Section 10.

1. Free Trial

New Users may use the Service free of charge for fourteen (14) days, subject to the usage limits published on the Pricing Page and Section 5 of the Terms. No payment is required. On expiry of the free trial, the Account moves to the Free Plan, which is available without charge; data is not deleted. One free trial is permitted per person and business.

2. Plans and Billing

2.1 Plans are available for prepaid periods of thirty (30), ninety (90) or three hundred and sixty-five (365) days, with the features and at the fees published on the Pricing Page.

2.2 Additional Business Profiles are governed by this Policy in the same manner as Plans.

2.3 GST is charged on fees at the applicable rate. Fees are stated on the Pricing Page inclusive of GST, or exclusive of GST where so indicated, and the taxable value, the tax and the total amount payable are displayed at checkout before payment.

2.4 Each purchase is a one-time payment processed through Razorpay. Payment methods are not stored, and no automatic charge is made.

2.5 A GST tax invoice is issued for every payment.

3. Expiry and Cancellation

3.1 Plans do not renew automatically and expire at the end of the period purchased. No cancellation fee is charged.

3.2 Cancellation of an active Plan does not entitle the User to a refund of any part of the fee; the Plan remains available until the end of the period paid for. A cancellation request may be submitted from the Plan & billing section of the Account or by writing to [email protected].

3.3 On expiry of a Plan, the Account moves to the Free Plan. Data is not deleted, and a Plan may be purchased again at the prevailing fee.

3.4 Renewals, upgrades and changes of period are governed by Section 6.8 of the Terms. Where a User moves to a higher Plan or a longer period, the unused portion of the current Plan is credited against the new fee on a per-day basis, and GST is charged only on the net amount payable.

4. Non-Refundable Fees

Fees are non-refundable, save as provided in Section 5 or as required by law. In particular, no refund or credit is given for:

1. the cancellation of a Plan after it has been activated;
2. any unused part of a Plan period;
3. features of a Plan that were not used;
4. the deletion of an Account during an active Plan; or
5. a change of mind.

5. Eligible Refunds

5.1 A full refund of the amount paid, including GST, is made in the following cases:

1. Duplicate payment — where the User has been charged more than once for the same Plan and period;
2. Payment without activation — where payment has been debited but the Plan has not been activated, and activation cannot be completed within two (2) working days;
3. Error on our part — where an incorrect amount has been charged, or the Service has been unavailable for an extended period owing to a fault attributable to Invoral (excluding scheduled maintenance and events beyond our reasonable control), in which case we may, at our discretion, refund the fee or extend the Plan; and
4. As required by law — where a refund is required under applicable law.

5.2 Procedure. A refund request must be made within thirty (30) days of the payment, from the Plan & billing section of the Account or by writing to [email protected] from the registered email address, quoting the invoice number or payment reference. Requests are acknowledged with a reference number and responded to within two (2) working days.

5.3 Timelines. Approved refunds are processed to the original payment method within five (5) to seven (7) working days. The time taken for the amount to reflect in the User's account depends on the User's bank.

5.4 Credit note. A GST credit note is issued against the original tax invoice for every refund. Where input tax credit has been availed on that invoice, the User shall make the corresponding adjustment.

6. Failed Payments

Where a payment fails, the Plan is not activated and no charge is made. Amounts debited for a failed payment are ordinarily reversed by the bank or the payment processor within five (5) to seven (7) working days. If an amount is not reversed, or a Plan is not activated despite payment, the User may contact us, and the matter shall be resolved under Section 5.

7. Revision of Fees

A revision of fees applies only to purchases made after it takes effect and does not affect a period already paid for. Not less than fifteen (15) days' notice is given of any increase in fees.

8. Account Deletion

The expiry of a Plan does not delete an Account. Deletion of an Account, which may be requested by writing to [email protected], permanently erases its data, save for records required by law to be retained, and does not entitle the User to a refund for any unexpired period.

9. Service Delivery

Invoral is an online service. No physical goods are delivered, and no delivery charges apply. A Plan is activated online on confirmation of payment, and the tax invoice is sent to the registered email address. The Service is accessed through a web browser at invoral.com.

10. Contact and Grievance Officer

Billing queries, refund requests and grievances may be addressed to us as follows: