Terms & Conditions

These Terms & Conditions ("Terms") form a legally binding agreement between you and Invoral ("Invoral", "we", "us" or "our") and govern your access to and use of the Invoral website, platform and related services (together, the "Service"). By creating an account, starting a free trial, purchasing a Plan or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service. Our registered business details are set out in Section 16.

The Privacy Policy and the Cancellation & Refund Policy form part of, and are incorporated by reference into, these Terms.

1. Definitions

In these Terms, unless the context otherwise requires:

1. "Account" means the account registered by you to access the Service;
2. "Business Profile" means a business, with its own registration and particulars, set up within an Account;
3. "Plan" means a paid subscription to the Service (Starter or Pro) purchased for a prepaid period of thirty (30) days (monthly), ninety (90) days (quarterly) or three hundred and sixty-five (365) days (annual);
4. "Free Plan" means the use of the Service without charge described in Section 5.4, which is not a Plan;
5. "Payment Processor" means Razorpay Software Private Limited ("Razorpay"), through which fees for Plans are paid;
6. "Pricing Page" means the description of Plans, features, usage limits and fees published at invoral.com/pricing, as in force at the time of purchase;
7. "User", "you" and "your" mean the individual or entity that registers for or uses the Service; and
8. "User Content" means all data and material entered, uploaded or generated by you through the Service, including business and client particulars, invoices, proforma invoices, quotations and other documents.

2. Eligibility and Acceptance

2.1 You must be at least eighteen (18) years of age and competent to contract under the Indian Contract Act, 1872.

2.2 Where you use the Service on behalf of a business or other entity, you represent that you are authorised to bind that entity to these Terms, and references to "you" include that entity.

3. The Service

3.1 Invoral is an online software service that enables Users to prepare and manage tax invoices, proforma invoices and quotations, including documents for the export of services, and to record payments received against them.

3.5 We may modify or enhance the Service from time to time, provided that no change materially reduces the core functionality of a Plan during a period already paid for.

4. Account and Security

4.1 You shall provide accurate and complete registration information and keep it up to date.

4.2 You are responsible for maintaining the confidentiality of your credentials and for all activities carried out through your Account, and shall notify us immediately at [email protected] of any unauthorised access to or use of your Account.

4.3 An Account is for the use of a single person or business and the Business Profiles that such person or business owns or manages. Credentials shall not be shared with any other person or business.

4.4 For security, sessions end automatically when the browser is closed or after a period of inactivity.

5. Free Trial and Free Plan

5.1 New Users may use the Service free of charge for fourteen (14) days with the features of the Pro Plan, subject to the usage limits published on the Pricing Page. No payment details are required. Documents count towards the free-trial limits when they are created, and deleting a document does not restore the limit.

5.2 Each person and business is entitled to one free trial only, including where an earlier Account has been deleted. We may apply reasonable measures to give effect to this, and may end or withdraw a free trial, without notice, where it has already been availed or where we reasonably suspect misuse.

5.3 On the expiry of a free trial, the Account moves to the Free Plan. Once the usage limits of a free trial are exhausted, no further documents of that kind may be created until the trial expires or a Plan is purchased.

5.4 Free Plan. The Free Plan is available without charge and without a fixed term, subject to the features and usage limits published on the Pricing Page. Its monthly usage limit applies to each calendar month in Indian Standard Time, counted from the time the Account moved to the Free Plan. Documents created earlier remain available to view and download.

5.5 The Free Plan is available for one Account per business. Where a business, identified by its GSTIN or PAN, is registered on more than one Account, documents may be created for it on the Free Plan only on the Account on which it was first registered.

5.6 We may change the features or usage limits of the Free Plan, or withdraw it, by giving not less than thirty (30) days' notice on our website or by email. Documents already created are not affected.

6. Plans, Fees and Payment

6.1 Plans. Paid features of the Service require an active Plan. The features, usage limits and fees of each Plan are those published on the Pricing Page and displayed at checkout at the time of purchase, which form part of these Terms.

6.2 Usage limits. Where a Plan carries a monthly usage limit, each month begins on the day of the month on which the current Plan period began (or on the last day of a month that has no such day), in Indian Standard Time. On the Starter Plan, a tax invoice issued by converting a proforma invoice is not counted again. A Plan period purchased before a change to usage limits continues on the limits applicable at the time of purchase until that period ends.

6.3 Additional Business Profiles. Additional Business Profiles may be purchased on an active Plan, up to the limits published on the Pricing Page and at the fees displayed at checkout. They run for the same period as the Plan to which they are added and, where added during an active period, are charged pro rata for the remainder of that period. Business Profiles in excess of your entitlement are suspended: their documents remain available to view and download, but no document may be created or modified for them until the entitlement is restored. Your default Business Profile always remains active.

6.4 Plan-specific features. Features available only on a particular Plan, including recurring invoices, are suspended while that Plan is not active and resume when it is reactivated. No documents are generated for any period of suspension.

6.5 Taxes. Goods and Services Tax (GST) is charged on fees at the applicable rate. Fees are stated on the Pricing Page inclusive of GST, or exclusive of GST where so indicated. The taxable value, the tax and the total amount payable are displayed at checkout before payment and on the tax invoice.

6.6 Payment. Fees are payable in advance through the Payment Processor, using the payment methods it makes available, and are subject to its terms and privacy policy. We do not receive or store your full card, UPI or bank credentials.

6.7 No automatic renewal. Each purchase is a one-time payment for a single Plan period. We do not store your payment method or charge you automatically, and a Plan expires at the end of the period purchased unless renewed by you.

6.8 Renewals and changes of Plan. While a Plan is active: (a) a renewal may be purchased during the final three (3) days of the current period and commences on its expiry; (b) you may move at any time to a higher Plan, or to a longer period of the same Plan, with immediate effect, and the unused portion of the current Plan, calculated per day on the fee paid (exclusive of GST), is credited against the fee for the new Plan, such credit having no cash value; and (c) you may not move to a lower Plan or a shorter period until the current Plan expires, and an annual Plan may be changed only to another annual Plan. A new payment cannot be made while an earlier payment remains pending.

6.9 Tax invoices. A GST tax invoice is issued for every payment and is made available in your Account and by email. To claim input tax credit, you must provide your GSTIN and billing address at checkout.

6.10 Revision of fees. We may revise fees or Plan features. A revision applies only to purchases made after it takes effect and does not affect a period already paid for. We shall give not less than fifteen (15) days' notice of any increase in fees, on our website or by email.

6.11 Failed payments. A Plan is activated only on successful receipt of payment. Amounts debited without activation of a Plan are dealt with under Section 5 of the Cancellation & Refund Policy.

6.12 Attribution on documents. Documents generated through the Service bear, in the footer of each page, the notice “Made with Invoral.com” together with the Invoral mark and a link to our website. While the Pro Plan is active, the notice may be left out for a Business Profile in its document design settings.

7. Expiry, Cancellation and Refunds

7.1 Plans do not renew automatically, and no cancellation fee is charged. A request to cancel an active Plan does not entitle you to a refund; the Plan continues until the end of the period paid for.

7.2 On the expiry of a Plan, the Account moves to the Free Plan described in Section 5.4. Your data is not deleted on expiry.

7.3 Fees are non-refundable once a Plan has been activated, save as provided in the Cancellation & Refund Policy or as required by applicable law.

8. Acceptable Use

You shall not:

1. use the Service for any unlawful, fraudulent or misleading purpose, including the issue of false or fictitious invoices;
2. infringe the intellectual property, privacy or other rights of any person;
3. upload malicious code, or attempt to gain unauthorised access to, disrupt, reverse-engineer, scrape or overload the Service;
4. resell, sublicense or otherwise make the Service available to any third party, except for use in your own business;
5. circumvent any usage limit, Plan restriction or access control, including by sharing an Account with persons or businesses you do not own or manage; or
6. use the Service in contravention of any tax, GST or other applicable law.

We may investigate any suspected breach and take such action as we consider appropriate, including suspension or termination of the Account.

9. User Content and Data Protection

9.1 As between you and Invoral, you retain all rights in your User Content. You grant Invoral a limited, non-exclusive, royalty-free licence to host, store, process and display User Content solely to provide, secure and improve the Service.

9.2 You represent that you hold all rights and consents necessary for the User Content you provide, including the personal data of your clients, and that it does not violate any law or the rights of any person.

9.3 We maintain reasonable security practices and procedures to protect User Content. The processing of personal data is governed by the Privacy Policy, issued under the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023.

10. Intellectual Property

The Service, including its software, design, trade marks, logos and content (other than User Content), is the property of Invoral and is protected by applicable law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable right to use the Service. You shall not copy, modify, create derivative works of or otherwise exploit the Service, except as expressly permitted by these Terms.

11. Third-Party Services

The Service relies on third-party service providers, including the Payment Processor and providers of hosting, security, communication and verification services. Their services are subject to their own terms. While we select such providers with care, we are not responsible for their acts, omissions or service interruptions. The sharing of data with them is described in Section 7 of the Privacy Policy.

12. Disclaimers, Limitation of Liability and Indemnity

12.1 Disclaimer. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement or uninterrupted availability, or that any output is free from error or compliant with tax law.

12.2 Limitation of liability. Subject to Section 12.3, and to the maximum extent permitted by law, Invoral, its proprietor, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or in connection with the Service, including any tax, interest or penalty, filing error or payment dispute. Our aggregate liability for any claim shall not exceed the fees paid by you for the Service in the three (3) months preceding the event giving rise to the claim.

12.3 Exceptions. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence.

12.4 Indemnity. You shall indemnify and hold harmless Invoral, its proprietor, employees and agents against all claims, losses, liabilities and expenses (including reasonable legal fees) arising out of your breach of these Terms, your User Content, or your violation of any law or of the rights of any third party.

13. Suspension, Termination and Account Deletion

13.1 We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms or where required for legal, security or operational reasons.

13.2 You may stop using the Service at any time and may request deletion of your Account by writing to [email protected]. On deletion, your data is erased as described in Section 8 of the Privacy Policy, save for records that we are required by law to retain, including tax invoices for Plans purchased.

13.3 Deletion of an Account during an active Plan does not entitle you to a refund for the unexpired period.

14. Amendments

We may amend these Terms from time to time. The "Last updated" date indicates the current version. Material amendments shall be notified by email or within the Service before they take effect. Continued use of the Service after an amendment takes effect constitutes acceptance of the amended Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Tirupathur, Tamil Nadu shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Nothing in this Section limits any right available to you as a consumer under the Consumer Protection Act, 2019, including the right to file a complaint where you reside.

16. Contact and Grievance Redressal

Any query, complaint or grievance relating to the Service, these Terms or your personal data may be addressed to us as follows:

17. General Provisions

1. Entire agreement. These Terms, together with the Privacy Policy and the Cancellation & Refund Policy, constitute the entire agreement between you and Invoral in respect of the Service.
2. Severability. If any provision of these Terms is held invalid or unenforceable, it shall be severed, and the remaining provisions shall continue in full force and effect.
3. Waiver. No delay or failure in exercising any right shall operate as a waiver of that right.
4. Assignment. We may assign or transfer these Terms. You may not do so without our prior written consent.
5. Relationship. Nothing in these Terms creates any partnership, agency or employment relationship between you and Invoral.
6. Force majeure. Neither party shall be liable for any delay or failure in performance caused by events beyond its reasonable control.
7. Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and do not require any physical or digital signature.