Cancellation & Refund Policy

This Cancellation & Refund Policy applies to paid subscription plans for Invoral ("we", "us", "our"), a sole proprietorship based in Chennai, Tamil Nadu, India. This policy is part of and should be read together with our Terms & Conditions.

1. Free Trial

We may offer a one (1) month free trial of paid features to new users. During the trial:

• You are not charged. No payment method is required to start the trial.
• At the end of the trial, paid features become unavailable unless you subscribe. Your account and existing data are not deleted.
• We may limit one trial per user or business entity and withdraw a trial if we suspect abuse.

2. Subscription Plans & Billing

2.1 Plans. Invoral offers paid subscription plans (monthly and/or annual). Current plans, features, and pricing are shown during checkout and may change from time to time.

2.2 Payment. All payments are processed by Razorpay. By subscribing, you agree to Razorpay's terms. We do not store your full payment credentials.

2.3 Auto-renewal. Subscriptions renew automatically at the end of each billing cycle at the then-current price until you cancel. By subscribing, you authorise recurring charges via Razorpay.

2.4 Taxes. Prices are exclusive of applicable taxes (e.g., GST) unless stated otherwise. Taxes will be added where applicable.

3. Cancellation

3.1 How to cancel. You may cancel your subscription at any time from your Account Settings within the app. No email, phone call, or approval is required.

3.2 Effect of cancellation.

• Cancellation stops future renewals only.
• You retain access to paid features until the end of your current paid billing period.
• After the paid period ends, your account reverts to the free tier. Your data (invoices, clients, business profile) is not deleted — you can still access it, but paid features become unavailable.
• If you wish to resume, you can re-subscribe at any time at the then-current price.

3.3 No cancellation fee. There is no penalty or fee for cancelling.

4. Refund Policy

Specifically, we do not provide refunds or credits for:

• Partially used billing periods (e.g., cancelling mid-month).
• Unused features within your plan.
• Downgrading from annual to monthly, or from a higher-tier to a lower-tier plan.
• Periods where you did not use the Service (e.g., you forgot to cancel).
• Dissatisfaction — this is why we offer a free trial so you can evaluate the Service before paying.

5. Exceptions

We may, at our sole discretion, consider a refund or credit in the following situations:

• Duplicate charge — if you were accidentally charged twice for the same billing period.
• Technical failure on our end — if the Service was materially unavailable for an extended period due to our fault (not a scheduled maintenance or a force majeure event).
• Legal requirement — where Indian consumer protection law or other applicable law requires us to issue a refund.

To request a refund under these exceptions, email admin@invoral.com within 7 days of the charge with your account email and a description of the issue. We will review and respond within a reasonable time.

6. Failed Payments

If a renewal payment fails (e.g., expired card, insufficient funds):

• We may retry the charge up to 3 times over the following days.
• If all retries fail, your subscription may be downgraded or suspended until payment is made.
• We will attempt to notify you by email. Keeping your payment method up to date is your responsibility.

7. Price Changes

We may change subscription prices or plan features from time to time. Changes take effect from your next billing cycle, not the current one. We will give reasonable prior notice (at least 15 days) before a price increase. If you do not agree with the new price, cancel before the next renewal.

8. Account Deletion

Account deletion is separate from subscription cancellation:

• Cancellation stops billing but keeps your account and data.
• Deletion permanently removes your account and all associated data (clients, invoices, business profiles). This cannot be undone.

To request account deletion, email admin@invoral.com. If you have an active subscription, cancel it first — deletion of an account with an active subscription does not entitle you to a refund for the remaining period.

9. Contact Us

For billing questions, cancellation help, or refund requests: